Delivery & Returns
We use two different delivery methods depending on the location and size of the goods.
For larger bulkier goods on the UK mainland we use FEDEX next working day service. ( Exclusions are the highlands, islands, Shetlands, Isle of Wight and Isle of Man, Northern Ireland )
For smaller items we use Royal mail 1st class post.
Damaged or missing goods
Please inform us within 24 hours if you receive damaged or missing goods. We can be contacted by email: firstname.lastname@example.org or by telephone during opening hours: Monday to Saturday 10am to 5pm on 01228 537469. Please note we are unable to rectify problems outside of the 24 hours period.
All of our goods are covered by the manufactures warranty. Please report faulty items either by emailing: email@example.com or by telephone during opening hours: Mondays to Saturday 10am to 5pm on 01228 537469.
We hope you'll be pleased with your purchase however should you change your mind and wish to return an item for either an exchange or full refund we will be happy to do so.
In accordance with the distance selling regulations you must inform us that you want to return the goods within 14 calendar days from the day after delivery. ( The 14 days includes weekends ) You must contact us for a returns number beforehand by email: firstname.lastname@example.org or by telephone +44 1228 537469
You are liable for all return carrier costs and goods must be suitable packaged as well as suitable insured for the return journey.